We are happy to help you and want to answer any questions you have.
The best person to for you to interact with is your Roof Xperts Rep. as they are most familiar with your roofing project. This is the person who inspected your roof and worked when you signing your agreement with Roof Xperts.
You can find their direct phone number and email on their business card. Contact the office in case you don’t hear back from your rep within 24-48 hrs.
FAQ
ROOF REPLACEMENT QUESTIONS
Your Roof Xperts Representative. They can help you with selecting your roofing materials, show you shingle samples and go over all the details of your roofing project with you. Pretty much any question you have about your project can and should be answered by your Roof Xperts Representative.
YES. At the end of the job, we conduct a thorough clean-up and walk-through. You approve final cleaning upon completion, and we won’t leave until you are happy!
First, contact Roof Xperts Representative for an inspection. We document damage, including a written description and digital photographs. We can help you determine if there is enough damage to warrant an insurance claim.
You may be able to see severe hail strikes from the ground, but most hail damage is not visible to the untrained eye. If you’ve experienced hail in your area, call Roof Xperts to schedule a professional inspection
Leaks, missing or torn shingles, loose flashings, excessive shingle granules in gutters, and ceiling spots can signal roof problems. Age is another indicator, if your roof is 20 years old, it could be at the end of its lifespan.
Yes our inspection can be on hand when your insurance adjuster arrives to inspect the damage, making sure all areas of concern are included on the final report. This ensures you get all compensation you need for quality repairs.
The final determination of the value of the claim will be based on the report from the insurance adjustor. Insurance company pays up to 100% of the repairs cost and with Roof Xperts. assistance, you have a professional support to ensure a fair assessment to your property.
Most residential roofing jobs can be completed in a single day. If a roof takes more than one day, we clean and secure the site at the end of each day and take care to protect any vulnerable areas from the weather
INVOICE/BILLING QUESTIONS
No. In most cases if you have received a payment from your insurer, that money is to reimburse Roof Xperts for the work that was, or is to be completed for a price-agreeable.
This invoice reflects the final amount that is due to us from your insurance company based on the price we agreed upon with them. If you haven’t already, you will receive a check for the amount due from your insurance company. If there is a discrepancy between the amount of money you have received from your insurance provider and the amount of money requested on your bill – the difference is either your insurance deductible or an error by the insurance carrier. Please contact your Roof Xperts Representative in the event you do not understand your invoice or the amount that you received from your insurance company.
1. Your insurance carrier may be reviewing photos, invoices and documents provided by Roof Xperts to determine the amount of money to be released. This can take several weeks. 2. Roof Xperts may be waiting on a signed Certificate of Completion from you. If you have not signed a Certificate of Completion, Roof Xperts will not invoice your insurance provider as we do not collect final payment until you are satisfied with your final product. 3. If you have signed an “Areas of Concern” form, and are waiting on punchlist repairs, then Roof Xperts is in the process of scheduling those repairs after which Roof Xperts will request a Certificate of Completion in order to complete your final invoice.
Typically, if your project is being completed as a result of an insurance claim, Roof Xperts does not allow payment with a Credit Card (except for your insurance deductible). The reason for this is that credit card companies charge vendors like Roof Xperts. up to a 4% fee which cannot be charged to the customer and will not be reimbursed by the insurance provider. In most cases, the insurance payment should NOT be deposited into your bank account, and you must be mindful that if you receive benefits from your Credit Card provider- they may be taxable.