I have received money from my insurance company but I don't know what it's for - should I just deposit it?No. In most cases if you have received a payment from your insurer, that money is to reimburse Roof Xperts for the work that was, or is to be completed for a price-agreeable. Why did I receive an invoice when I have already paid my deductible? This invoice reflects the final amount that is due to us from your insurance company based on the price we agreed upon with them. If you haven’t already, you will receive a check for the amount due from your insurance company. If there is a discrepancy between the amount of money you have received from your insurance provider and the amount of money requested on your bill – the difference is either your insurance deductible or an error by the insurance carrier. Please contact your Roof Xperts Representative in the event you do not understand your invoice or the amount that you received from your insurance company. In the event the work has been completed but you have not received a final invoice from Roof Xperts, there are a few things that may be happening. 1. Your insurance carrier may be reviewing photos, invoices and documents provided by Roof Xperts to determine the amount of money to be released. This can take several weeks. 2. Roof Xperts may be waiting on a signed Certificate of Completion from you. If you have not signed a Certificate of Completion, Roof Xperts will not invoice your insurance provider as we do not collect final payment until you are satisfied with your final product. 3. If you have signed an “Areas of Concern” form, and are waiting on punchlist repairs, then Roof Xperts is in the process of scheduling those repairs after which Roof Xperts will request a Certificate of Completion in order to complete your final invoice. I want to pay my bill with a credit card but the Payment Center does not allow it. Why?Typically, if your project is being completed as a result of an insurance claim, Roof Xperts does not allow payment with a Credit Card (except for your insurance deductible). The reason for this is that credit card companies charge vendors like Roof Xperts. up to a 4% fee which cannot be charged to the customer and will not be reimbursed by the insurance provider. In most cases, the insurance payment should NOT be deposited into your bank account, and you must be mindful that if you receive benefits from your Credit Card provider- they may be taxable.
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